The Jelling Dragon – Ordering & Frequently Asked Questions

What payment methods does Jelling Dragon accept?

All our payments are processed now via our Viking Dragon website in UK pounds sterling (GBP). You have the following options available for payment, which are displayed on our secure checkout page:

Credit / Debit Cards (via Stripe)
PayPal
Google Pay

What currencies do you support? 

If you view the website outside the United Kingdom you will see our product pricing in your local currency. These prices are estimates based on up to date currency exchange data. We will always bill your card or PayPal account using UK Pounds and the final amount varies due to the currency conversion carried out by PayPal or your bank (this is outside our control).

Can I pay by cheque or bank transfer? 

If you live in the UK you can. Contact Us to organise this. You should add products into your shopping cart and copy that information into an email which you send to us. Then sent the payment to us as a UK cheque or bank transfer.

How do I obtain a quotation from Jelling Dragon including delivery costs?

You will see the delivery costs during the check-out process.

Which countries does Jelling Dragon accept payment from and/or deliver to?

We can take payments from and deliver to all countries within Europe, North America, Asia, South America, Australia & New Zealand.

We do not deliver to anywhere in Africa due to past experiences.

How can I return to view the shopping cart?

Click on the view cart button at the top of the page.

How long do you take to deliver?

Average delivery times based on past experience:

UK – 1-3 working days (1 working day via Special Delivery).
Europe (EU) – 3-5 working days.
Europe (Non-EU) – 5-10 working days.
USA & Canada – 5-7 working days (sometimes longer if you have a rural location).
Australia & New Zealand – 5-10 working days (sometimes longer if you have a rural location).
Rest of the World – 5-15 working days.

Where’s my stuff?

I have received a despatch note via email but nothing has arrived

Once you have received the despatch note your goods should normally arrive within a week, or two at the most.
Postal delays can occur, especially over busy holiday periods, so please allow 28 days in total before contacting us about a missing parcel.

I have NOT received a despatch note via email

This means that we have not despatched your order yet, or the despatch email has gone in your junk mail.

The main reason for this being that some or all of the items that you ordered were not in stock*.
We must, therefore, await delivery from our suppliers.
Handmade crafts can take time, so please be patient.
Check to see if your item is a “made to order” item on the page where you purchased it and if so it will usually display the average production time.
If you have waited longer than the estimated production time then please contact us info@thevikingdragon.com
Stock items can sometimes be out of stock due to supplier problems or sudden high demand, if this is the case we will email you within 1 working day to inform you.

Can I track my parcel?

Unless you have paid for Special Delivery (UK), UK courier, International Tracked OR the value is over £400 sterling then the answer is no.

Any item that is sent via tracked mail will be automatically emailed to you, so if you have not received this then please check your junk mail and add us as a ‘Safe Sender’ so the next time you will receive it straight to your inbox.

My stuff has definitely gone missing. What do I do now?

If it has been 28 days since your despatch email then email us on either mail1@jelldragon.com, or info@thevikingdragon.com

Let us know if you’d like a refund, or if you’d like us to send your order out again.

If you want us to send your order out again then can you please confirm the delivery address you entered on your original order.
In our experience, most missing orders are caused by us being supplied with an incorrect delivery address.
We guarantee to replace/refund any items lost in the post after 28 days.

TERMS AND CONDITIONS

Billing

Jelling Dragon orders will be processed on our Viking Dragon payment page.

Currency display

If you view the site outside the United Kingdom all price information is approximate. You will be always billed in GBP and the final amount depends on your bank’s currency conversion rate which is outside our control.

Cancellations

You may cancel your order at any time up to the point where your goods are despatched.
We will issue you with a full refund as soon as possible.
If your goods have already been despatched then see the section on “Returns” below.
If you paid via PAYPAL then please contact us for a refund, DO NOT CONTACT PAYPAL.

Your refund will be dealt with swiftly and we will usually respond within 1 working day.

Returns

If you are not entirely satisfied with your goods you may return them within 14 days for a full refund or replacement to “Jelling Dragon Ltd, Tower House Business Centre, Fishergate, York, YO10 4UA, UK”.
Please write “RETURNED GOODS” clearly on the parcel, and include a custom’s declaration if outside the EU.
If you are returning goods from outside the EU then please declare a value of £10 ($15) or under, otherwise we will have to pay customs charges to receive your items back.
We will not reimburse you for any postage or other costs associated with the placement or return of your order unless the goods were faulty or delivered in error.
Refunds or replacements will only be sent once we have the original goods back in our possession.

PRIVACY POLICY

At Jelling Dragon we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will never pass your information to any third parties.
We will only collect information about you to firstly process your order and secondly, to give us the opportunity to provide you with information about website updates or special promotions that may be of interest to you.
We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us.
Online credit card transactions are securely processed via WorldPay and we have no access to your credit card information.
Where orders are processed over the phone we will carefully dispose of the information and it will not be stored for future use.